Shipping policy

Shipping Policy

Effective Date: [15 07 2026]

At ARGELYA, we are committed to delivering your jewellery safely, securely, and as quickly as possible. Every order is carefully inspected, securely packaged, and shipped through our trusted logistics partners to ensure it reaches you in perfect condition.

By placing an order on our website, you agree to the shipping terms outlined below.

1. Order Processing

All orders are processed after successful payment verification.

  • Orders are typically processed within 1–2 business days.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email and tracking details.

2. Delivery Timeline

Estimated delivery timelines are:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 4–6 business days

  • Remote Locations: 5–8 business days

These timelines are estimates and may vary depending on courier operations and your delivery location.

3. Shipping Charges

  • Free Standard Shipping on eligible orders across India.

  • If any shipping charges apply, they will be clearly displayed during checkout before payment.

4. Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation via email.

  • Tracking number.

  • Courier partner details.

You can track your shipment using the tracking link provided in your dispatch confirmation.

5. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address

  • Customer unavailable

  • Incorrect contact information

  • Refusal to accept delivery

the shipment may be returned to ARGELYA.

Additional shipping charges may apply for reshipment.

6. Delivery Address

Customers are responsible for providing accurate:

  • Name

  • Address

  • Landmark (if applicable)

  • Mobile Number

  • PIN Code

ARGELYA is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.

7. Cash on Delivery (If Available)

Cash on Delivery (COD) may be available for selected products and locations.

ARGELYA reserves the right to restrict COD availability based on:

  • Delivery location

  • Order value

  • Previous order history

  • Courier serviceability

8. Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Courier operational delays

  • High shipping volumes

In such situations, we appreciate your patience and understanding.

9. Damaged Packages

If your package appears tampered with, damaged, or opened at the time of delivery:

  • Do not accept the package if possible.

  • Take clear photographs of the package.

  • Contact our Customer Experience Team within 48 hours of delivery.

We will investigate the matter and provide an appropriate resolution.

10. International Shipping

Currently, ARGELYA ships only within India.

We look forward to serving international customers in the future.

11. Order Cancellation After Shipment

Once an order has been dispatched, it cannot be cancelled.

If eligible, customers may request a return after delivery in accordance with our Returns, Exchanges & Refund Policy.

12. Lost Shipments

If your order appears lost in transit or has not been delivered within a reasonable timeframe, please contact our Customer Experience Team.

We will coordinate with the courier partner and work towards the quickest possible resolution.

13. Contact Us

If you have any questions regarding shipping or your order, please contact us:

ARGELYA
A Brand by Jainam Jewels

Email: support@argelyasilver.com

Phone: +91 91691 69193

Business Address:
Jainam Jewels
GF-1, New York Darshan Complex,
Opp. Sterling City BRTS Bus Stand,
Bopal Road, Bopal,
Ahmedabad, Gujarat 380058, India

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

We aim to respond to all customer queries within 24–48 business hours.

Policy Updates

ARGELYA reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.