Refund policy

Returns, Exchanges & Refund Policy

At ARGELYA, every piece of jewellery is thoughtfully crafted to celebrate timeless elegance and everyday luxury. We want you to shop with complete confidence, which is why we have designed a transparent and customer-friendly Returns, Exchanges & Refund Policy.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We offer a 7-Day Return Policy from the date your order is delivered.

To be eligible for a return:

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned with all original packaging, tags, certificates, invoices, and complimentary items (if any).

  • The item must not show signs of wear, damage, scratches, resizing, alteration, or misuse.

  • The return request must be submitted within 7 days of successful delivery.

Products that do not meet these conditions may not qualify for a return.

2. Exchange Eligibility

We offer a 15-Day Exchange Policy from the date of delivery.

Eligible products may be exchanged for another item of equal or higher value.

If the new product costs more than the original purchase, customers will be required to pay the price difference before the replacement is shipped.

Exchanged products are not eligible for another exchange unless they arrive damaged or incorrect.

3. Items Not Eligible for Return or Exchange

For hygiene, customization, and quality reasons, the following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

  • Earrings (if worn)

  • Customized or personalised jewellery

  • Engraved products

  • Gift cards

  • Products marked as Final Sale

  • Complimentary gifts

  • Products damaged due to misuse, accidents, improper storage, or normal wear and tear

4. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product

  • A manufacturing defect

  • An incorrect item

  • An incomplete order

Please contact our Customer Support Team within 48 hours of delivery.

Your request should include:

  • Order Number

  • Clear photographs of the product

  • Images of the packaging

  • An unboxing video (recommended for faster verification)

After verification, ARGELYA will arrange a replacement, exchange, or refund at no additional cost.

5. Return Process

To initiate a return or exchange:

  1. Contact ARGELYA Customer Support.

  2. Share your Order Number along with the reason for your request.

  3. Once approved, our logistics partner will arrange a pickup where service is available.

  4. If reverse pickup is unavailable, customers may be requested to self-ship the product using a reliable courier.

Products must be securely packed to avoid transit damage.

6. Inspection & Quality Verification

Every returned product undergoes a detailed quality inspection.

If the returned item passes inspection, your refund or exchange will be processed.

If the product does not meet the eligibility criteria, it may be returned to the customer without a refund.

ARGELYA reserves the right to decline returns that do not comply with this policy.

7. Refunds

Once your returned product successfully passes inspection:

  • Refunds will be initiated to the original payment method.

  • Processing generally takes 5–7 business days after approval.

  • Depending on your bank or payment provider, the credited amount may take additional time to reflect in your account.

Shipping charges, gift packaging charges, and COD handling fees (if applicable) are generally non-refundable unless the return is due to our error.

8. Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will instead follow the Return Policy after delivery, if eligible.

9. Failed Deliveries & Refused Orders

If an order is refused by the customer or remains undelivered due to an incorrect address, failed delivery attempts, or customer unavailability, additional shipping or handling charges may apply before reshipment or refund.

10. Quality Assurance

Every ARGELYA creation undergoes multiple quality inspections before dispatch.

Each order is carefully packed to ensure it reaches you safely and in perfect condition.

11. Contact Us

If you have any questions regarding returns, exchanges, or refunds, our Customer Experience Team is here to assist you.

Email: support@argelyasilver.com

We aim to respond to all customer queries as quickly as possible during our business hours.

Policy Updates

ARGELYA reserves the right to modify or update this policy at any time without prior notice. Any changes will become effective immediately upon being published on our website. Customers are encouraged to review this page periodically for the latest information.